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FREQUENTLY ASKED QUESTIONS

GENERAL HELMET QUESTIONS

Q. When is Akuma going to introduce new helmets?
A. Two new models should be available for purchase in Fall 2012.

Q. When will the Stealth & Ghost Rider Jackets be available?
A. Both Jackets should be available for sale by October 1, 2012.

Q.When is Akuma going to make a track suit?
A. A Custom Tailored 2-piece race suits will be available for sale in August 2012.

Q. Are you going to release a Marine Corps Helmet?
A. Our Marine Corps helmet will be available for sale as soon as we find a design that is worthy.

Q. Are you going to have a flip-up or modular helmet?
A. This model mayl be available 2013.

Q. What is the liner made of?
A. Our helmets are lined with a plush, hypo-allergenic liner that wicks moisture away from your skin. The liner is fully removable and machine-washable..

Q. What certifications do your helmets have?
A. The Phantom II and R-Series helmets (Apache, Onyx, Specter & Frost) are DOT and ECE 22-05 Certified. The V-Series helmets are DOT certified. Akuma is currenly evluationing moving to DOT and Snell M2010 Certification standards to improve overall fit.

Q. Why did I hear Akuma was going out of business?
A. Like many small family owned and operated businesses, Akuma has struggled through the recent economic downturn. Now that Akuma is owned by Ankole Sporting Goods, LLC, it is getting more funding for new initiatives.

Q. What are my shipping options?
A. If you place your order via the website your order will be shipped via UPS Ground. You will have the option when you order of Next Day, 2 Day Air or Ground. All orders placed before 1:00 p.m. will usually ship the same day if the item is in stock. Orders placed after 1:00 p.m. will normally ship the following business day. If you prefer another method of shipping please contact us via phone or email.

AFTER YOUR PURCHASE

Q. Is there a warranty on my helmet?
A. There is a one year warranty on the Integrated Power System and any helmet defects. This does not include normal wear and tear.

Q. What if I'm not happy with my helmet.
A. If you are unsatisfied with your helmet and do not want to exchange it for a different size, finish or model, you have up to 30 days to return it. The helmet must be returned with the purchase receipt, packing slip or invoice and the helmet must be in new, unused condition. After we receive and inspect the helmet, you will be issued a refund less shipping.  Any helmets purchased from Cyber Monday (12/26/12) through December 14, 2012; can be exhanged or returned until January 15, 2010.

VISORS

Q. What visor comes with my helmet?
A. All helmets come with a standard clear visor. Any additional visor is an after market purchase.

Q. Can all the helmets use the same visor?
A. The visors for each helmet model are different. Akuma currently has 4 helmet models and four visors -- V1, V2, R2 and P2.

If you have any questions that were not answered above feel free to contact us via email at: This email address is being protected from spambots. You need JavaScript enabled to view it. or via telephone at

Toll Free: (855) GO-AKUMA

(855) 462-5862

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Updated August 9, 2012